Insights Room
Klapton Insights
Agile & Responsive

Pay as Paid Clauses
By Danny Joffe It has become common in primary insurance policies for Insurers to insert what we call “pay as

Zambia’s first Insurtech conference – A timely event.
There is a wave of excitement among players in the insurance industry in Zambia over the announcement of the inaugural

Interesting Recent Ombud Insurance cases and court rulings from South Africa
One of the strongest guidelines we have when determining cover for claims, as claims administrators or even the more senior

Dangers of Climate Risk on Poultry: an Insurance Perspective
Poultry is a sub-sector of the livestock enterprise that largely comprises rearing of birds for consumption of their meat or

Reinsurance Claims and Customer Experience: Enhancing Satisfaction in a Complex Landscape
By Daisy Siwawa – Claims Manager In today’s world of Artificial Intelligence (chat GPT and similar platforms In the reinsurance

Klapton Cyber article by Danny Joffe
In today’s world of Artificial Intelligence (chat GPT and similar platforms reached 100 million users in three months of being

CLIMATE CHANGE: WHATS THE WAY FORWARD FOR THE INSURANCE INDUSTRY?
The insurance industry is one of the sectors most impacted by the unpredictable consequences of climate change. The correlation between

Behind the Score: Unravelling the Mystery of Insurance Ratings – Part 1
In the intricate world of insurance, where choices abound, and uncertainties lurk, the importance of insurance ratings cannot be overstated.

How Technology Is Transforming Agriculture Insurance (Part 2)
In the first part of this article we looked at some of the challenges that are shrouded in the implementation

How Technology Is Transforming Agriculture Insurance (Part 1)
On the 13th of December 2023 the Zambian Government through the Ministry of Agriculture unveiled its 2022 to 2026 Agriculture

Zambia Expected To Be Hit By El-Nino – Are Farmers Ready?
There is a saying that no one can escape the uncertainty of agricultural risks, but everyone can prepare for them.

Understanding the Factors Behind Successful Claim Settlements – Part I
Expeditious settlement of valid claims stands out as a vital function that reveals the trustworthiness of individual insurers/reinsurers and sheds
