Claims Management

Klapton Re is committed to adhering to best claims management practices and ensuring that we are a centre of excellence. This commitment aligns with our vision of being a preferred provider of reinsurance services in our chosen markets.

We promise to pay valid claims and aim to be proactive in claims handling through prompt feedback to ensure efficiency in our service delivery. As one of our critical corporate strategic objectives, we seek to win customer confidence and trust through efficient service delivery.

Klapton Re has an established, fully functioning internal claims department comprising qualified and experienced professionals who handle complex claims in our local, regional, and international markets by utilising an existing network of regional brokerage hubs operating for several years.

We also work with third-party specialist claims management companies globally to draw specialised knowledge and experience where appropriate.

Klapton Re is committed to working closely with our customers to help them adopt prudent risk management for their insureds, thus, allowing us to add value to their business in the process