By Vainess Mwale – Claims Manager
Claims leakage is rarely the result of one major oversight, it is often the accumulation of small decisions made over time.
In reinsurance, effective claims handling goes beyond processing payments. It requires technical discipline, contractual accuracy, sound reserving, and a proactive approach to recoveries.
In this insightful article, key drivers of claims leakage are unpacked, alongside practical strategies for strengthening claims governance and reducing unnecessary exposure across portfolios.